Shipping policy
We want your new case to reach you quickly and safely. Here's everything you need to know about how we ship.
Shipping charges
Shipping is free on orders of ₹499 or more. Orders below that have a flat ₹49 shipping charge, shown in your cart before you pay.
Charges for some remote locations can differ. Whatever applies to your address is always shown at checkout, before you pay, so there are no surprises on delivery.
Dispatch time
- Orders are packed and dispatched within 1–2 business days of successful payment.
- Orders placed on Sundays or public holidays are dispatched on the next business day.
- During big sales and festive seasons, dispatch can take an extra day or two. We'll keep you posted if that happens.
Delivery time
Once dispatched, delivery usually takes:
- 2–4 business days to metro cities.
- 3–7 business days to most other cities and towns.
- 7–10 business days to remote areas, the North-East, Jammu and Kashmir, Ladakh and the islands.
These are estimates from our courier partners, not guarantees. Enter your PIN code on any product page for an estimate for your address.
Where we deliver
We deliver to most PIN codes across India through trusted courier partners. If we can't deliver to your address, we'll cancel the order and refund you in full.
We don't ship outside India at the moment.
Tracking your order
- We email you as soon as your order ships, with the courier name and tracking link.
- You can follow every update from your account.
- We'll also let you know when your parcel is out for delivery.
Failed deliveries
Please make sure your address, PIN code and phone number are correct, as the courier may call you before delivering. If a delivery fails because the address is wrong or nobody is available, the courier will try again. If the parcel comes back to us, contact us and we'll arrange to send it again.
Damaged parcels
Every order is packed to survive the journey. If your parcel arrives open, crushed or tampered with, please take photos and contact us within 48 hours. We'll make it right under our returns policy.
Questions
Write to us at support@casekart.in with your order number and we'll help.